Salon and Spa Policies
We are a locally owned business that treats and respects their employees like family. We work hard to ensure our guests have an exceptional experience. If you are not able to extend the same kindness and respect, we will kindly ask that you visit another establishment.
Rescheduling and Cancellation Policies
Cancellation and Rescheduling Policies
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Cancellation or Rescheduling (48-Hour Notice):
Our team members work on a commission basis, meaning they do not receive compensation for last-minute cancellations or no-shows. To ensure fair compensation for their time, the following policies apply:
Cancellation or Rescheduling (48-Hour Notice):
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Cancellation or Rescheduling (48-Hour Notice):
Appointments canceled or rescheduled within 48 hours of the scheduled time will incur a fee of 50% of the service cost, charged to the credit card on file.
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Appointments canceled, rescheduled, or missed with less than 24 hours’ notice will be charged 100% of the service fee, applied to the credit card on file.
Frequent Rescheduling:
MedSpa Consultation No-Shows or Same-Day Cancellations:
Cancellation, Rescheduling, or No-Show (24-Hour Notice or Less):
Frequent rescheduling may require a non-refundable, non-transferable deposit to secure future appointments. Continued cancellations, no-shows, or rescheduling may result in refusal of service.
Late Arrivals:
MedSpa Consultation No-Shows or Same-Day Cancellations:
MedSpa Consultation No-Shows or Same-Day Cancellations:
If you anticipate being late, please notify us as soon as possible. We will do our best to accommodate you; however, late arrivals may need to be rescheduled or canceled, and the applicable same-day cancellation/rescheduling fee will apply.
MedSpa Consultation No-Shows or Same-Day Cancellations:
MedSpa Consultation No-Shows or Same-Day Cancellations:
MedSpa Consultation No-Shows or Same-Day Cancellations:
A $50 fee will be charged to the card on file for any missed MedSpa consultations or same-day cancellations.
Salon and Spa Policies
Appointment Reservations:
Appointment Reservations:
Appointment Reservations:
To secure your appointment, we kindly require a credit card on file at the time of booking.
Childcare and Guests:
Appointment Reservations:
Appointment Reservations:
While we adore children, we ask that you arrange for childcare on the day of your appointment. For safety and comfort, additional visitors are discouraged during services.
Cell Phone Etiquette:
Appointment Reservations:
Cell Phone Etiquette:
For a relaxing experience, we ask that cell phones be set to silent during services. If you need to take a call, please step into the reception area or outside.
Consent Forms:
Product Returns:
Cell Phone Etiquette:
Please ensure all consent forms sent via email at the time of booking are fully completed before your appointment.
Arrival Time:
Product Returns:
Product Returns:
We recommend arriving 10 minutes early to complete any necessary forms and to allow time to settle in comfortably before your service.
Product Returns:
Product Returns:
Product Returns:
Unused and unopened retail products may be returned within 10 days of purchase.
Non-Refundable Sales:
Non-Refundable Sales:
Non-Refundable Sales:
Memberships, packages, and gift card purchases are non-refundable.
Service Satisfaction:
Non-Refundable Sales:
Non-Refundable Sales:
We are committed to providing exceptional service. If you are not fully satisfied, please notify us within 48 hours of your appointment so we can address your concerns.
Please note, services completed at another establishment without allowing us the opportunity to correct the original service will void any service guarantee.
All services are non-refundable.
Signs of Infection:
Non-Refundable Sales:
Military, Teachers, & First Responders
In compliance with state board regulations, our licensed technicians are prohibited from performing services on any individual who has a contagious disease that could be transmitted during the service, or is showing signs of infection, such as reddened, swollen, erupted, or open skin.
Military, Teachers, & First Responders
Military, Teachers, & First Responders
Military, Teachers, & First Responders
We proudly support our active military, teachers, and first responders. As a token of our appreciation, we offer 10% discount on any services provided Monday through Thursday with valid identification. Thank you for your service and dedication!
Privacy Policy
Privacy Policy
Lotus Day Spa & Salon (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and related services.
Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Phone number
• Email address
• Billing and payment information (processed securely through third-party providers)
Appointment Information
• Services booked
• Appointment history
• Preferences and notes related to your services
Device & Usage Information
• Device type
• App usage data
• IP address (if applicable)
How We Use Your Information
We use your information to:
• Schedule and manage appointments
• Process payments securely
• Send appointment confirmations and reminders
• Communicate important updates and offers
• Improve our services and user experience
• Provide customer support
Loyalty Program & Promotions
When using our app, you may earn loyalty points and receive access to exclusive promotions and offers. Participation in these features may require storing your purchase and visit history.
Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only as necessary to operate our business, including:
• Booking and scheduling platforms (e.g., Mangomint)
• Payment processors (e.g., Stripe or similar providers)
• Marketing and communication tools
All third parties are required to maintain the confidentiality and security of your information.
Data Security
We take reasonable measures to protect your personal information. Payment information is processed through secure, third-party systems and is not stored directly on our servers.
Your Choices
You may:
• Update or correct your personal information
• Opt out of marketing communications at any time
• Request deletion of your data by contacting us
Notifications
By using our app, you may receive push notifications, appointment reminders, and promotional messages. You can manage notification preferences through your device settings.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Lotus Day Spa & Salon
📞 (928) 345-4744
🌐 www.lotusdayspa.com
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